Regulations 2017-06-22T18:14:27+00:00

Regulations define the game rules, reservations and payments for the game or a voucher between Praski Pokoj Zagadek , ul. Stalowa 18 lok. 25, 03-426 Warszawa, NIP 524112014 and the participants.

  1. GENERAL PROVISIONS
    1. Every person who makes a reservation or buys a ticket/voucher on www.praskipokojzagadek.pl, by phone or personally at the head office, and the participants as well, are required to familiarise with terms of use provided.
    2. During the game in the Praski Pokoj Zagadek the players are obliged to follow the terms of use and instructions given by the employees.
  2. RESERVATION
    1. Reservation can be made via www.praskipokojzagadek.pl, using the tab RESERVATION, by phone: 605-058-606 or personally at the head office.
    2. Reservation includes one game in one room for the group of 2-5 people.
    3. Reservation must be made 3 hours before the start of the game at the latest.
    4. If you want to make a reservation later than 3 hours before the start of the game you must contact with the employee and get the permission for reservation. In case of non-acceptance, the Praski Pokoj Zagadek has to right to deny the game participation of the people who made reservation on-line.
    5. While making a reservation you must choose a room, date and hour of reservation as well as language of the game (Polish or English) and then provide:
      1. name and surname
      2. phone number
      3. e-mail address
    6. You will get the confirmation on your e-mail once it is finished.
    7. Reservation can be canceled by e-mail, by phone or personally.
    8. The employees of the Praski Pokoj Zagadek may call the number given during the reservation in order to confirm the presence, either on the day of the game or the day before it.
    9. Personal information is collected and managed with the only purpose of enabling the booking services.
  3. PAYMENT
    1. Payment can be made via www.praskipokojzagadek.pl, using the tab BUY A TICKET, by making a transfer account: mBank 56 1140 2004 0000 3302 7558 3095, by cash, credit card or personally at the head office.
    2. The payment includes one game in one room for the group of 2-5 people. The payment is regular regardless of the number of players taking part in a game.
    3. Payment must be made 3 hours before the start of the game at the latest.
    4. If you want to make a payment later than 3 hours before the start of the game you must contact with the employees and get the permission for payment. In case of non-acceptance, the Praski Pokoj Zagadek has the right to deny participation in the game of the people who made a payment on-line. The payment will be returned within 3 working days on the account number used to make a payment.
    5. While making a payment on-line you must choose a room, date and hour of reservation as well as language of the game (Polish or English) and provide:
      1. name and surname
      2. phone number
      3. e-mail address
    6. You will get the confirmation on your e-mail once it is finished.
    7. Making a payment on-line is tantamount to reservation of a game.
    8. If payment is made by transfer, it is required to make it not later than within 3 working days before the date of the game. In the title please write the day, hour and name of the room chosen. If the payment is made later than 3 days before the game, you are required to send a payment confirmation on a paper or electronic version to the employees of the Praski Pokoj Zagadek.
    9. Before making a payment it is NECESSARY for you to make a reservation first.
    10. You can always pay by cash or by credit card at the head office before the game.
    11. Praski Pokoj Zagadek can introduce a temporary price promotions on the game. Promotions do not add up.
    12. A purchaser can cancel a performance within 14 days from the date of payment but no later than 72 hours before the performance. You must inform the employees of the Prague Puzzle Room via e-mail or post (the date of delivery is decisive, not the date of sending). The paid-in sum will be returned within 3 working days on the bank account.
    13. Personal information is collected and managed with the only purpose of enabling the payment.
  4. VOUCHERS
    1. Voucher (gift) can be bought via www.praskipokojzagadek.pl, using the tab BUY A VOUCHER or personally at the head office.
    2. Voucher entitles the bearer to take part in one game in a chosen room for the group of 2-4 people.
    3. Voucher is valid for 3 months from the date of a purchase.
    4. To buy a voucher you need to provide:
      1. name and surname
      2. phone number
      3. e-mail address
    5. Once the payment is made, you will get a numbered voucher on your e-mail. A voucher needs to be printed and can be used as a gift. You can also provide the number of the voucher to the receiver.
    6. When making a payment online, a purchaser can cancel a performance within 14 days from the date of payment but no later than 72 hours before the performance. You must inform the employees of the Praski Pokoj Zagadek via e-mail or by post. The paid-in sum will be returned within 3 working days from the date of annulment on the bank account.
    7. Buying a voucher at the head office, a purchaser will get a printed voucher in an elegant envelope. You can pay by cash or credit card.
    8. A person who received a voucher and would like to use it should make a reservation of a game via website, by phone 605-058-606 or personally at the head office (look point 2. RESERVATIONS)
    9. The voucher cannot be exchanged for cash.
    10. Personal information is collected and managed with the only purpose of enabling the selling of vouchers.
  5. GAME RULES
    1. You can only take part in a game after making a reservation and payment.
    2. Clients participate in the game on their own responsibility.
    3. The game can be played in one of two available rooms.
    4. The game can be played by 2-5 people.
    5. Due to the difficulty of the riddles, the minimum age is 13. Younger children can take part in the game only if they are accompanied by a legal guardian.
    6. The entire game is monitored. The employees of the Prague Puzzle Room can give hints to make the game more interesting.
    7. People who are under the influence of alcohol or any other intoxicants cannot take part in the game.
    8. Players should come to the head office on time. There is no need to come earlier.
    9. If the players do not come on time, the game can get shortened. If the players get late more than 20 minutes, they cannot take part in the game.
    10. The game lasts 60 minutes. There is no possibility to extend the time of game. The players should give themselves extra 30 minutes for the orientation, group shot and other administrative details.
    11. The person who makes a reservation is obliged to inform other participants who take part in the game about the rules of the Praski Pokoj Zagadek.
    12. People who are claustrophobic, epileptic, under mental treatment or who people with heart problems or poor circulation should not take part in the game.
    13. The Praski Pokoj Zagadek is not responsible or liable for any harm or negative impact on players’ health which may result from taking part in the game.
    14. During the game the player must not use the mobile phone or any other electronic device. The players are obliged to leave mobile phones and other devices in the lockers or attended by the employees of the Praski Pokoj Zagadek. If the employees notice that the players are using the mobile phones or cameras they have a right to: take the device for the game time, tell the player to leave the room or stop the whole game.
    15. The players are responsible for the room equipment during the game. In case of damage the players are obliged to cover the costs of repair according to an assessment.
    16. It is forbidden to film or take photos inside the rooms.
    17. It is forbidden to bring sharp tools or other dangerous items into the rooms.
    18. There is ‘no smoking’ policy at the head office.
    19. The players must not hinder or disturb other players.
    20. In case of non-compliance to the rules, the employees of the Praski Pokoj Zagadek may ask the player to leave the head office with no refund.
    21. The Praski Pokoj Zagadek is not responsible or liable for any damage to property or health which results from the participants’ fault.
    22. Game rules may change with no prior notice.
    23. To all matters not settled herein provisions of the Civil Code shall apply.